About Us

Our aim is to transform the traditional experience of automotive service for every customer. Since 2003 we've sought to provide honest, hassle free, superior service to everyone. With a staff of experienced, professional Licensed Technicians, SWC Automotive provides expert vehicle computer diagnostics as well as complete auto repairs ranging from engine and transmission replacement to digital wheel alignments and brake system service.

 

We provide personalized customer service and use up-to-date tools and equipment to meet the needs of today's complex vehicle technologies.


 Come by anytime to meet our friendly staff and experience what exceptional automotive service is all about!


We are Burlington's BEST Auto Repair and Service Facility! 

What to Expect

Your First Visit

Courtesy Vehicle Inspection - We will inspect your vehicle to ensure that it is performing at an optimal and safe level. Based on our findings, we will provide a Vehicle Status Review with an estimate for any services and repairs that are needed. We will then proceed according to your instructions.


Maintenance Preference - We will discuss an ongoing Maintenance Schedule that suits your vehicle and driving habits. This Schedule will then be entered into your customer file.


Your Next Visit - We will book your next appointment according to the agreed Maintenance Schedule to suit your availability.

All Future Visits

Reminders - Two weeks before each scheduled visit, we will call to confirm the service is due and set a time that works for you.


Courtesy Inspection - The same courtesy inspection and reporting process described above is completed at each visit. 


Transportation - Let us know if you need a ride. The SWC Automotive Customer Shuttle Service is available within Burlington for your convenience.


Work Process - Our facility is furnished with modern diagnostic and repair equipment. Only qualified technicians will work on your vehicle. We will never do any repairs without your authorization.


Maintenance & Repair Records - We will set up a file to track all maintenance and repairs performed or recommended.


On Time & Done Right - Every time we repair your vehicle, we drive it, and we contact you a few days later to ensure your total satisfaction.

Every Visit

Automotive Specialists - Our professionally trained and qualified Technicians use state-of-the-art tools and equipment to meet the needs of your Domestic or Import vehicle.


Earn Valuable Rewards Dollars (Coming Soon) - All of our customers receive free membership in our Rewards Card program earning you discounts on future service every time you visit.


Comfortable Customer Lounge - If you wish to wait for your vehicle, please enjoy our complimentary high-speed wireless internet (WiFi) and a fresh cup of tea or coffee.


Early Bird / Night Owl Service - To accommodate your busy schedule simply drop off your vehicle and deposit your keys in our convenient and secure Key Drop Box.


Free Courtesy Vehicles - We have Courtesy Vehicles that are FREE to use. We know your time is important and we want you to be able to go where you need, when you need. We are here to help you do what you need to do.  

Guarantees

All parts and labour are guaranteed North America-wide for at least 24 months and 40,000 kilometers from the initial service date, not to exceed manufacturers' warranties, unless otherwise stated on your invoice.

Code of Ethics

We will always explain exactly what repairs are required and why before we proceed with any work on your vehicle. When the job is done we will explain ALL charges thoroughly.


The Service Advisor and Technician assigned to your vehicle will answer any questions you may have. 


In order to ensure the safety and performance of your vehicle, we rely on honest communication with our customers. Please advise us of any concerns that you have about your vehicle so that we can provide the best possible service and repairs.

Fair Business Practice

Service Recommendations

O = OK

No action necessary.


S = Suggested

The repair should be performed at the earliest convenient date.


R = Required

The repair should be performed immediately.

Labour Charges

Our Technicians' time is billed at competitive rates. The total labour estimate is calculated by using either actual hours spent on the repair, referring to an industry approved labour time guide, or by a job package menu price.

Parts

We use only high quality parts backed by a North America-wide warranty. If requested, we will make your worn out parts available to you.

Loyal Customers

Over 70% of our business comes from long standing customers who return for all their motoring needs. We believe that by clarifying and living up to our customers' expectations we will earn their loyalty.