Welcome to SWC Automotive

Excellent customer service! Listening skills are exceptional! Excellent followup. Well done. Transmission work!! Excellent.

Scott Hayzelden May 5, 2022

Had car Certification done. Excellent service in a timely fashion

Karen Millar May 5, 2022

Safety done to allow me to sell the vehicle. I was referred here by my regular garage who indicated they didn’t feel qualified to work on a 1995 Camero

James McKenna May 5, 2022

Fabulous care.- very nice and friendly service..

Anne Ellerbeck May 5, 2022

SWC Automotive: Service With Care delivers an Exceptional Customer Experience! Many luxury auto dealerships could learn a thing or two about customer experience from SWC Automotive. I had always taken my car back to the dealership for maintenance/repairs until my last few service experiences. I realized how overpriced they were, mediocre customer service at best, and the overwhelming need to follow their schedules/service policy. I felt more like a number rather than a valued customer. When will the luxury automotive dealerships understand? It’s not about fancier brick and mortar buildings, showrooms, and specialty coffee. What customers care most about; is how you make us feel. The dealership experience must also live up to the driving experience and when it doesn’t, customers will defect. To the amazing team at SWC Automotive: Service With Care, you are certainly committed to delivering a consistent level of experiential service at every touch point. I will certainly recommend you to others and I will see you again. Read on to see how an independent business earned a reputation for delivering consistent, exceptional customer experiences. SWC Automotive Touch Points: · Initial call was answered in friendly upbeat tone, with proper greeting, use of name recognition, brief small talk to personalize the engagement and return phone calls all done promptly. · My request for cost/information on OEM rear disc calipers/ventilated rotors by a certified technician was supplied based on my needs, not their need to reach a weekly quota. They suggested helpful options to also consider before going ahead with the work order. What time would work for your schedule? Let me try to make this work for you. We’d be happy to provide a free courtesy vehicle while work is being done or provide you a drive to/from your residence. · Car drop off. Although attendant was on the phone, she quickly made eye contact, smiled, waved and gestured to a colleague to provide immediate assistance for me. Afterwards, an apology was provided for the brief wait. A warm greeting was shared. Name recognition used throughout. Coffee offered. Walk through of the service timeframe that was predicted. · Complimentary rental provided with ease and no restrictions. Only request to fill the tank before returning. · Regular communication shared via text throughout the day, advising of timelines as well as the technician sending photos of my car showing areas that may require future attention and those that didn’t. · Pick up car. They walked me through what was completed. Reviewed the invoice in detail advising points where they were able to save me some money. They thanked me for trying their service for the first time and invited me to return again. · When I got into the car, a personalized thank you card was left on my dash with candies to enjoy on the way home. · A week later a follow up phone call was made to ensure everything was to my satisfaction, and it was. Wow, they get it!

Theresa Syer Apr 4, 2022

Once again a very thorough job, found issues that saved me replacing expensive parts. Highly recommend!

David Butterworth Apr 4, 2022

Very professional atmosphere and very thorough in thier explanations. Felt very comfortable that my vehicle was in good hands.

Wendy MacDonald Apr 4, 2022

Excellent Service. All work done on my car was done on time and of a very high standard . I have dealt with SWC for a few years now and have never been disappointed with the work they do . From the time you first go ( no matter what the problem ) in to the time you pick up your vehicle the service is First and you are made to feel very confident with the work being done. The Service Manager Sandra is very knowledgeable and the guys in the shop do excellent work. Matthew work on my car this time. The whole experience is very good. For those who require a Loner vehicle they also arrange that so you are never without a vehicle , which is very important for a lot of people. I would and have recommended SWC to many people.

John Apr 4, 2022

Professional, dedicated people.

Richard Petersen Mar 3, 2022

This was my first visit here after my trusted mechanic retired. Impressed from start to finish of the whole process. Loaner vehicle was great, extremely convenient! Kind, friendly and genuine people! Their report system is incredible, high quality photos and explanations given to you prior to making any repair decisions. Had to leave my vehicle overnight for a decent sized job and it was completed before close the following day, got to keep the loaner the entire time. They leave you a lovely thank you card and some mints… love it! Will be back and recommending this shop to family and friends! Thank you!!!

Alexa von Mar 3, 2022

Had my car safetied at SWC. Friendly, comprehensive, great communication. Highly recommended!

Tim Kwai Pun Mar 3, 2022

The team at SWC are very personable & professional. They delivered exceptional customer service and made my experience a positive one. I will recommend them to my friends & family.

Deborah Morgan Mar 3, 2022

I brought in my Mercedes SUV for a standard Service "B" service. After a couple days my coolant light came on and my vehicle lost heat, so I had to bring it back in. Sandra and the team re-looked at my vehicle and re-flushed on coolant which seemed to temporary fix the issue. However, the same day my low coolant light came on again and I lost heat the following day. So I dropped off my vehicle again and with a through investigation it was discovered that one of my hoses had a slight crack. The hose was replaced and everything is working as its supposed to. I was really impressed with Sandra and the team as they were quick to make availability to look at the problem immediately. It's times like these when things do go wrong and they will, you want a company that will take accountability to fix the problem which SWC Automotive consistently does. I was even more impressed with the White Glove Service as they offered to drop my vehicle off at my home at no extra charge. I will definitely be continuing to bring my vehicle for all my service needs at SWC Automative. Keep with the great work Sandra, Steven, and team! Best Regards, KG

Kevin E. Gordon Feb 2, 2022

I received a text with a secured link from them that contained detailed videos and pictures showing and explaining what needed fixing or maintenance and why! Great customer service 👌🏼

Michael Cleirbaut Feb 2, 2022

Good service

Sergio Muzlera Feb 2, 2022

Great customer service. thanks

Ron Moore Feb 2, 2022

Always great, courteous service. And thanks for the loaner vehicle.

Bill Murray Jan 1, 2022

Well deserved 5 stars.

peter a Jan 1, 2022

Exceeded expectations! I would highly recommend SWC Automotive. Professional, honest and friendly staff. Thank you for the great service! You're the best 👌

Frank Nagler Dec 12, 2021

My first visit leveraged a promotion special, so I thought I would check SWC Automotive out. The client administrator - Sandra - was very professional and each interaction was friendly, clear, complete and attentive. What more could one ask for? The environment felt safe, in a Covid protocol sense, and it was clean and comfortable while I waited (which really was not long at all). SWC does a decent walk-around vehicle multipoint inspection and quickly generates a reasonable assessment of what is good and what needs attention. In addition, Sandra invites the client to update the assessment in areas where SWC doesn't have a handle on the history and the client may have had the work done elsewhere or done by themselves. Overall, that is pretty proactive on SWC's part. The environment felt inviting and SWC even added a personal touch with a thank you note and treat at the end. A pleasant first visit. I also had some potential light/moderate to significant work items quoted and discovered that compared to some other well-visited, well-established and competent garages (not fly-by-night by no means) that SWC came in at a significant premium, with one instance of 100% over. So this was a bit of a surprise.

Kevin Lee Dec 12, 2021

Good service

Reggie Charles Dec 12, 2021

Great knowledgeable mechanics

Michael Gamache Dec 12, 2021

Excellent service from Sandra, Steven and the team. Can't go wrong with bringing your vehicle here for service.

Nic Freeman Dec 12, 2021

The guys at SWC are terrific, and trustworthy! I wouldn’t take my car anywhere else.

Marian Ross Dec 12, 2021

I received a flyer advertising services offered by SWC Automotive. It was time to schedule the tire swap and thought I would give them a try. Very professional, friendly and easy to book an appointment. The value added, I was able to obtain a loaner car for the day which was fantastic as I could go about running my errands without interruption. The service team took photos of my vehicle, ran a complete diagnostic and emailed me the results with suggestions. I truly appreciate it as there were certain items that needed to be attended to, due to safety and with out Canadian winter quickly approaching. The biggest surprise, a thank you note left on the dash along with a couple of mints. I had to smile. Customer service all the way. Thank you for a great first time experience. See you in the Spring. Cheers!

Toni Sturino Nov 11, 2021

Quick and great service, they got me in within a day for a safety. Will return for sure.

Shawn Dunk Nov 11, 2021

Highly recommended service. Friendly staff. Great experience. Definitely we refer to our friends.

Yohan Patel Nov 11, 2021

SWC is a great repair shop. I have been there a few times and never disappointed.

Judy Schmitz Nov 11, 2021

It feels like a top notch dealership service centre, but at a lower cost. They even have shuttle service and a courtesy vehicle if required. Professional and courteous. Sandra is an excellent front-end administrator!

James MacFarlane Oct 10, 2021

Finding a mechanic for our cars is a lot like finding a good doctor or barber. You just want someone that's reliable, honest and knowledgeable. These guys are just that. After our previous mechanic retired, we were in search of someone we could trust that had experience. After seeing their ad in the newspaper (remember those?) and online, we decided to try them out. We gave them a challenge, as my car was having strange electronic/power issues. They were very thorough and fair priced. And the customer service is the best, always friendly and they even text us in case we cannot use our phones. We even got a loaner car while ours was being looked at. I could trust what they were telling us regarding the issue we had and will have no problem taking our vehicles there in the future. Thanks for all your help (so far), SWC!

Sandy Goldsmith Oct 10, 2021

Provided 4 new tires mounted and balanced for a great price. Changed the ride of the whole car.

Steve Scott Oct 10, 2021

My granddaughter deals with this company , and are great

Marty O'Brien Oct 10, 2021

Professional, courteous, quick, clean. Love the mints and thank you card! Lovely detail :)

More reactions Oct 10, 2021

I would have to say the best place to go to The staff is super friendly the mechanics Know what there talking about. If you have any questions they will take care of you.l have going to them for a while and I must Say they are the best

John Kovacs Sep 9, 2021

Great service, communication and they provide a detailed inspection report. Happy to return again when needed.

Silviu P Sep 9, 2021