Welcome to SWC Automotive

I moved from Brampton to Burlington last year and I was looking for a good mechanic to service my Mercedes. I thought I found one but when the final bill came I got the feeling I got soaked. When I needed some work done on my car I turned to SWC Automotive.They did only what was required. Car was ready when they promised and final bill came very close to their quote. I found staff very friendly and knowlegable. I will most definitly use their service again

Richard Buhagiar Sep 9, 2022

I am always impressed by the service I receive here. Sandra is wonderful to work with If your not getting your vehicles serviced here try it once and you’ll be a customer for life.

Terry Burnett Feb 2, 2022

Checked out the car and gave an excellent image based report. Very fair pricing and super fast service. And they answer the phone.

Dan Pascoe Sep 9, 2022

Amazing shop to deal with , before the repairs start you get detailed report of what needs to be done , professional staff and service

Kris Izakowski Sep 9, 2022

Honestly, i am completely impressed with the level of service and the quality of the reporting and diagnosis done at SWC!!! 100000% recommend them to anyone!

Aaron Brooks Sep 9, 2022

Exceptional service!

Brian Bravo Jun 6, 2022

Great service, fair prices and honest mechanics. They do not push services on you and will show you up close what needs to be done.

Patricia Saunders Aug 8, 2022

professional and courteous staff

Frank Rondell Aug 8, 2022

My sister recommended this shop to me for an alignment, the people here are so friendly and very polite. Very professional and know exactly what they're doing! Would recommend anyone here!

Michael Fernandez Jul 7, 2022

I tried to make an appointment for an oil change with my usual mechanic. After almost a month without a call back, I decided to call SWC to see if they could do my oil change. They gave me a great appointment time, changed my oil in a very reasonable time-frame and were very supportive. Also, while other services tried to get me to pay for upgrades that were not necessary, they advised me honestly. The staff and service professionals were absolutely GREAT, caring and a pleasure to deal with. This company is a cut above and I am recommending them to all my friends and family. Thanks Sandra...you are the best!

Alicia DeFreitas Jul 7, 2022

Such a good service!

Pierre-Olivier Hudon Jul 7, 2022

Well taken care of and foes above and beyond know how to take care of the customers which is family

Graham Pugsley Jul 7, 2022

Always fantastic

Scott Proctor Jul 7, 2022

Great service , my appointment was booked on short notice , the SWC team was quick to get me in and did the work on time and on budget . They are my go to place for my cars .

Ken Peaker May 5, 2020

Such an amazing place for repairs!! Everyone is very pleasant! They never do any work without asking. Extremely thorough! They send emails and pics and videos of everything that needs work. Fast and great mechanics. Phenomenal customer service. Will always go back here and recommend to everyone!

Complicated Wreck Jul 7, 2022

Always amazing I don't see myself ever going anywhere else. Fair pricing, timely service and honest and trustworthy work. Thanks

andres bravo Jun 6, 2022

Communication is great. Workmanship is excellent. Very HIGHLY recommending this place. They do back their warranty without a doubt. 👍👍👍 Keep up the good work.

William Wong Jun 6, 2022

The Team at SWC always goes above and beyond to make my vehicle repairs stress free and easy. Amazing customer service. Sandra is a pleasure to talk with and is very responsive to try to get my repair needs met with the convenience of trying to keep me working while they do that. She makes me feel like family. Steven always knows what to ask and how to help me solve the problems with the same passion for customer experience as Sandra. I just had my brakes repaired and besides having them buttery smooth again, they made it work as always with getting me in and back to work and when my work finished so were they with my repair! Awesome Shop!! I feel like family! Cheers everyone! Chris

Chris Parsons Jun 6, 2022

Replaced air conditioner compressor. Excellant service

Bob Lynch Jun 6, 2022

Great pleasure to deal with; flexible in terms of booking my car for service and even offered a loaner for the day which I really appreciated considering my busy schedule. When it came to pickup my vehicle, they even drove my vehicle to my location and swapped out the loaner ! This saved so much time considering I had an evening event I had to go for that day. Providing pics of the issues they find with your vehicle is a great bonus that I hadn't seen with any other garages or dealerships. I would recommend SWC to anyone who requires a simple oil change to any major work.

Prak Mistry (Mr P) Jul 7, 2021

These guys did a great job and were very welcoming and friendly. I previously took my 98 BMW 3 Series to a well known "Performance Shop" for an alignment where they told me my tie rods were seized and all of my rear adjustments were seized and rusty. I ordered new tie rods and replaced them, when replacing I saw the old ones were not seized and they had used the wrong size wrench or something and completely rounded the holding area. I also checked the rear and there was no rust and nothing was seized. Took the car into SWC and they did a great job, had no issues aligning my car, rear is in spec and the car drives great. The other shop was just lazy and they still charged me too. Will definitely be recommending SWC to my friends who also had bad experiences at the other shop.

Dinal Gunasekara May 5, 2022

Always top notch service from SWC. I have been bringing our cars here for service for years now.

Todd Smith May 5, 2022

Excellent customer service! Listening skills are exceptional! Excellent followup. Well done. Transmission work!! Excellent.

Scott Hayzelden Apr 4, 2022

Had car Certification done. Excellent service in a timely fashion

Karen Millar Oct 10, 2021

Safety done to allow me to sell the vehicle. I was referred here by my regular garage who indicated they didn’t feel qualified to work on a 1995 Camero

James McKenna May 5, 2022

Fabulous care.- very nice and friendly service..

Anne Ellerbeck Feb 2, 2021

SWC Automotive: Service With Care delivers an Exceptional Customer Experience! Many luxury auto dealerships could learn a thing or two about customer experience from SWC Automotive. I had always taken my car back to the dealership for maintenance/repairs until my last few service experiences. I realized how overpriced they were, mediocre customer service at best, and the overwhelming need to follow their schedules/service policy. I felt more like a number rather than a valued customer. When will the luxury automotive dealerships understand? It’s not about fancier brick and mortar buildings, showrooms, and specialty coffee. What customers care most about; is how you make us feel. The dealership experience must also live up to the driving experience and when it doesn’t, customers will defect. To the amazing team at SWC Automotive: Service With Care, you are certainly committed to delivering a consistent level of experiential service at every touch point. I will certainly recommend you to others and I will see you again. Read on to see how an independent business earned a reputation for delivering consistent, exceptional customer experiences. SWC Automotive Touch Points: · Initial call was answered in friendly upbeat tone, with proper greeting, use of name recognition, brief small talk to personalize the engagement and return phone calls all done promptly. · My request for cost/information on OEM rear disc calipers/ventilated rotors by a certified technician was supplied based on my needs, not their need to reach a weekly quota. They suggested helpful options to also consider before going ahead with the work order. What time would work for your schedule? Let me try to make this work for you. We’d be happy to provide a free courtesy vehicle while work is being done or provide you a drive to/from your residence. · Car drop off. Although attendant was on the phone, she quickly made eye contact, smiled, waved and gestured to a colleague to provide immediate assistance for me. Afterwards, an apology was provided for the brief wait. A warm greeting was shared. Name recognition used throughout. Coffee offered. Walk through of the service timeframe that was predicted. · Complimentary rental provided with ease and no restrictions. Only request to fill the tank before returning. · Regular communication shared via text throughout the day, advising of timelines as well as the technician sending photos of my car showing areas that may require future attention and those that didn’t. · Pick up car. They walked me through what was completed. Reviewed the invoice in detail advising points where they were able to save me some money. They thanked me for trying their service for the first time and invited me to return again. · When I got into the car, a personalized thank you card was left on my dash with candies to enjoy on the way home. · A week later a follow up phone call was made to ensure everything was to my satisfaction, and it was. Wow, they get it!

Theresa Syer Apr 4, 2022

Once again a very thorough job, found issues that saved me replacing expensive parts. Highly recommend!

David Butterworth Oct 10, 2021

Very professional atmosphere and very thorough in thier explanations. Felt very comfortable that my vehicle was in good hands.

Wendy MacDonald Jun 6, 2019

Excellent Service. All work done on my car was done on time and of a very high standard . I have dealt with SWC for a few years now and have never been disappointed with the work they do . From the time you first go ( no matter what the problem ) in to the time you pick up your vehicle the service is First and you are made to feel very confident with the work being done. The Service Manager Sandra is very knowledgeable and the guys in the shop do excellent work. Matthew work on my car this time. The whole experience is very good. For those who require a Loner vehicle they also arrange that so you are never without a vehicle , which is very important for a lot of people. I would and have recommended SWC to many people.

John Apr 4, 2022

Professional, dedicated people.

Richard Petersen Mar 3, 2022

This was my first visit here after my trusted mechanic retired. Impressed from start to finish of the whole process. Loaner vehicle was great, extremely convenient! Kind, friendly and genuine people! Their report system is incredible, high quality photos and explanations given to you prior to making any repair decisions. Had to leave my vehicle overnight for a decent sized job and it was completed before close the following day, got to keep the loaner the entire time. They leave you a lovely thank you card and some mints… love it! Will be back and recommending this shop to family and friends! Thank you!!!

Alexa von Mar 3, 2022

Had my car safetied at SWC. Friendly, comprehensive, great communication. Highly recommended!

Tim Kwai Pun Mar 3, 2022

The team at SWC are very personable & professional. They delivered exceptional customer service and made my experience a positive one. I will recommend them to my friends & family.

Deborah Morgan Mar 3, 2022

I brought in my Mercedes SUV for a standard Service "B" service. After a couple days my coolant light came on and my vehicle lost heat, so I had to bring it back in. Sandra and the team re-looked at my vehicle and re-flushed on coolant which seemed to temporary fix the issue. However, the same day my low coolant light came on again and I lost heat the following day. So I dropped off my vehicle again and with a through investigation it was discovered that one of my hoses had a slight crack. The hose was replaced and everything is working as its supposed to. I was really impressed with Sandra and the team as they were quick to make availability to look at the problem immediately. It's times like these when things do go wrong and they will, you want a company that will take accountability to fix the problem which SWC Automotive consistently does. I was even more impressed with the White Glove Service as they offered to drop my vehicle off at my home at no extra charge. I will definitely be continuing to bring my vehicle for all my service needs at SWC Automative. Keep with the great work Sandra, Steven, and team! Best Regards, KG

Kevin E. Gordon Feb 2, 2022

I received a text with a secured link from them that contained detailed videos and pictures showing and explaining what needed fixing or maintenance and why! Great customer service 👌🏼

Michael Cleirbaut Feb 2, 2022

Good service

Sergio Muzlera Feb 2, 2022

Great customer service. thanks

Ron Moore Oct 10, 2020

Always great, courteous service. And thanks for the loaner vehicle.

Bill Murray Jan 1, 2022